Privacy Notice
Last updated 30 October 2026.
This notice explains how Veri Properties ("we", "us") collects and uses personal data about people who use this website, enquire about or apply for a property, rent a home we manage, or let a property through us. We follow UK GDPR and the Data Protection Act 2018.
Who we are
Veri Properties is the controller of your personal data. Veri Properties is a UK letting agency.
For anything about your data, email info@veri.properties.
What we collect
- Enquiries and viewings: your name, email, phone number, the property you are interested in and your message.
- Tenant applications: contact details, current address, employment status and income, move-in date, who will live with you, pets, and details needed for referencing and Right to Rent checks.
- Tenancies: tenancy agreements, rent and payment records, deposit details, maintenance requests and messages, inspection reports and photos, and notices.
- Landlords: contact and bank details, property details, ownership and identity checks, safety certificates, and statements.
- Complaints: your name, email and the details of your complaint.
- Website use: technical data such as IP address and browser type, which our hosting provider records to keep the site secure.
Please do not send us health or other sensitive information unless it is needed, for example to arrange a repair or an adaptation. If you do, we will use it only for that purpose.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and arranging viewings | Taking steps at your request before a contract; our legitimate interests |
| Assessing applications, referencing and affordability | Taking steps at your request before a contract |
| Right to Rent, anti-money laundering and identity checks | Legal obligation |
| Managing tenancies, rent, deposits, repairs and safety checks | Contract; legal obligation |
| Handling complaints and redress scheme referrals | Legal obligation; our legitimate interests |
| Keeping records and defending legal claims | Legal obligation; our legitimate interests |
We do not use your data for marketing unless you ask us to, and we do not sell it. We do not make decisions about you by automated means alone. Our team may use software tools, including AI-assisted drafting, but a person reviews the result.
Who we share it with
- The landlord of the property you rent or apply for
- Referencing and credit reference agencies, and your referees
- Tenancy deposit protection schemes
- Contractors who carry out repairs, safety checks and inspections
- Local authorities, utility suppliers and council tax offices where the law requires it
- Our redress and client money protection schemes
- HMRC, the police or other authorities where we are legally required to
- Service providers who run systems for us, such as our property management software (LetFlow), website hosting, email delivery and payment processing. They only act on our instructions.
International transfers
Some of our service providers store or process data outside the UK, including in the European Economic Area and the United States. Where they do, we rely on UK adequacy regulations or on safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
- Enquiries that do not lead to an application: up to 12 months
- Unsuccessful applications: up to 6 months after our decision
- Right to Rent check records: for the tenancy and one year after it ends
- Tenancy, landlord and financial records: six years after the tenancy or our agreement ends, which is how long legal claims can be brought
- Complaints: six years after they are closed
We delete or anonymise data when we no longer need it.
Your rights
You have the right to:
- ask for a copy of your personal data
- ask us to correct data that is wrong or incomplete
- ask us to delete your data, where we do not need to keep it
- ask us to restrict or stop using your data, or object to how we use it
- ask us to send your data to another organisation, where this applies
Email info@veri.properties to make a request. We will reply within one month. There is usually no charge.
If you are unhappy with how we have handled your data, please tell us first. You can also complain to the Information Commissioner's Office atico.org.ukor on 0303 123 1113.
Cookies
This site uses only the cookies and browser storage it needs to work, such as remembering your cookie choice. We do not use advertising or tracking cookies. If we add analytics in future, we will only use it after you agree through the cookie banner, and you can change your choice at any time using the "Cookie settings" button.
Changes to this notice
We will update this page if how we use your data changes.